ALERT * * * Important Update for iLab Users * * *
Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.
The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Population Research Support Services (PRSS) facilitates the execution and management of population research, including collection, management, and analysis of all types of quantitative and qualitative data. Core staff will provide methodology consultation and collaboration to support investigators’ study design, data collection, data analysis, and product needs, placing special emphasis on ensuring that studies are guided by well-established principles for rigorous, high-quality research. The core will include resources to enable all aspects of research in both Spanish and English.
Services
• Project management: Ensuring timely study implementation, including development and execution of recruitment strategies, and facilitation of quantitative data collection and intervention delivery.
• Data analytics & database administration: Building study-specific databases, electronic medical record abstraction, and data management and analysis.
• Qualitative data collection and analysis: Facilitating conduct of qualitative components of research projects, including data collection and analysis.
Heather Kitzman|PRSS Director
214-648-2974
Heather.Kitzman@UTSouthwestern.edu
Sarah Malone|Research Program Manager
Sarah.Malone@UTSouthwestern.edu
| Hours | Location |
|
Monday - Friday |
5323 Harry Hines Blvd. E1.401 Dallas, TX 75390-9066 |
]| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Sarah Malone |
Research Program Manager
|
Sarah.Malone@UTSouthwestern.edu
|
5323 Harry Hines Blvd. E1.401 Dallas, TX 75390-9066
|